Fork Truck Control Ltd (“FTC Ltd”) are committed to complying with the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018. We want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better service.
We have published this notice to help you understand:
- how and why FTC Ltd collect information from you;
- who we share your information with, why and on what basis; and
- what your rights are.
If we make changes to this notice we will notify you by updating it on our website. FTC Ltd will be classed as a ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means FTC Ltd determines the purposes and way in which any personal data is processed.
Should you need to contact us please write to:
Data Protection Officer
FTC Ltd Unit 8, Elizabeth Business Park, Tigers Close, Wigston, Leicestershire, LE18 4AE
or via [email protected] with the subject Security and Privacy.
This privacy notice was last updated on 22nd May 2018.
What Information We Collect When You Register And Why?
FTC Ltd collect information depending on the nature of your contact with us.
|Purpose of Contact||Information Collected|
|Website Newsletter Sign Up||Name & Email Address|
|Website Brochure Download||Name & Email Address|
|Website Contact Request||Name & Email Address|
|Sales Customers||Company Information:|
Registered Office & Correspondence Address
Company Registration Number & VAT Number
Email AddressEmployee Information:
Registered Office & Correspondence Address
Company Registration Number & VAT Number
Bank DetailsEmployee Information:
|Fleet Management & Pre Use Check System Users||Company Information:|
MHE Pre Use Check QuestionsEmployee Information:
Name (for website platform users & drivers)
Email Address (for website platform users)
MHE Access Control Rights & Licences (for Drivers)
When Customers apply for a credit account, we get information about you from credit reference agencies. This is covered in more detail in the section, Who We Share Your Information With And Why.
When you visit our offices FTC Ltd uses CCTV for security monitoring purposes.
How Do We Use Your Information?
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
- Contract – your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you your Directory catalogue.
- Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
- Legitimate Interests – this means the interests of FTC Ltd in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.
- Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.
Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.
|What Your Personal Information Is Used For||Reasons Why (Legal Basis)||Explanation Of FTC Ltd ’s Legitimate Interests|
|News Letter Circulation||Legitimate Interests||Inform persons who signed up for our New Letter of FTC Ltd’s news, offers & promotions, product applications, new products, developing products, application of products, services offered that help attract new customers and retain existing ones.Improve customer awareness of MHE safety and efficiency systems.|
|Brochures Downloaded From FTC Ltd’s Website||Legitimate Interests||Fulfil enquirers request to download desired brochure. Advise of use of data to include contact information in our New Letter Circulation as above.|
|Website Contact Request||Legitimate Interest / Fulfilling a Contract||Details required to provide information and or quotation of product enquired about.|
|Undertake website Administration||Legitimate Interests||Update the website to display FTC Ltd’s news, offers & promotions, product applications, new products, developing products, application of products, services offered that help attract new customers and retain existing ones.Improve customer awareness of MHE safety and efficiency systems.|
|Marketing Communications||Legitimate Interests||Website newsletter sign up, contact requests, brochure download & sales customer data used to send marketing communications with FTC Ltd’s news, offers & promotions, product applications, new products, developing products, application of products, services offered that help retain existing customers.Improve customer awareness of MHE safety and efficiency systems.|
|Sales Customers||Legitimate Interest / Fulfilling a Contract||Inform persons who of FTC Ltd’s news, offers & promotions, product applications, new products, developing products, application of products, services offered that help retain existing customers.Improve customer awareness of MHE safety and efficiency systems.Provide information and or quotation of product enquired about.Fulfil any contracts for orders of FTC Ltd’s systems.To provide after sales support.|
|Set Up Sales Customer Account||Legitimate interest||To process your request efficiently|
|Process Sales Customer Orders||Fulfilling a Contract||–|
|Order Status Notification||Legitimate interest||Process efficiency in dealing with such activity, and to make improvements to our services.|
|Manage your account/ provide customer services to you.||Legitimate interest||Keeping our records up to date, handling our customer contact efficiently and effectively, working out which of our products and services may interest you and telling you about them.|
|Report Suspected Financial Crime||Legal Obligation||Developing and improving how we deal with financial crime. Complying with any legal obligation placed on us by regulators such as the FCA. Complying with any regulations that apply to us. Process efficiency in dealing with such activity, and to make service and process improvements.|
|Suppliers||Legitimate Interest / Fulfilling a Contract||To make enquires of new products and for technical support.Fulfil any contracts for orders from FTC Ltd to our suppliers for their products and services.|
|Fleet Management & Pre Use Check System Users||Fulfilling a Contract||FTC Ltd customers who we have supplied our fleet management or pre use check systems under a contract are required to provide FTC Ltd with company & employee information required in order to fulfil our obligations under the contract. These systems require our customers to provide us with a site contact, details of users of the management side of the systems and details of the drivers who will use these systems.|
|Maintaining Network And Data Security||Legitimate Interest||To maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.|
|Logistics preperation, demand forecasting, management information and research||Legitimate Interest||We use information about sales orders, products bought and volumes, to help us to respond to demand, ensure the right products get to the right areas and to help us plan our ranges.|
Who We Share Your Information With And Why
FTC Ltd works with a number of trusted suppliers, agencies and businesses in order to provide you the high quality goods and services you expect from us such as MHE dealers, suppliers, credit reference agencies, FTC Ltd engineers visiting your site and our website and market agency.
Some examples of the categories of third parties with whom we share your data are:
FTC Ltd works with a number of trusted partners who supply products and services to us. All partners are subject to thorough security checks and will only hold the minimum amount of information needed in order to fulfil the orders you place or provide a service on our behalf. This is restricted to our fleet management systems only and our suppliers manage the servers that hold the employee information as detailed above. All servers are secure and hold data in an encrypted format.
The pre use check systems are programmed by FTC Ltd and there is no requirement to share this information with our suppliers.
For customers who use our fleet management and pre use check systems the information relevant to these systems may from time to time be shared with your MHE Dealer as part of your contract with them.
For you to receive FTC Ltd products ordered for delivery, FTC Ltd works with a number of delivery partners. Again, we only pass limited information to them to ensure delivery of your items.
FTC Ltd works with an IT company to manage our data servers and communications. They ensure FTC Ltd’s electronic data storage systems are secure and encrypted.
Marketing & Website Design Company
FTC Ltd works with a marketing company who help us manage our website and hold information from those who submitted their details from visiting the website. Further they assist with marketing communications such as our newsletter. Their servers are secure and encrypted.
Credit Reference Agencies
Customers who apply for credit with us may require us to make searches about them with credit reference agencies. We may do this to make sure customers who apply for credit accounts are able to manage the level of credit offered and not committing fraud by providing false or inaccurate information.
In order to process your application, we will supply your personal information to credit reference agencies (CRA’s) and they will give us information about you, such as your financial history. We do this to assess your creditworthiness and product suitability, check your identity, manage your account, trace, recover debts, and prevent criminal activity.
We will also continue to exchange information about you with the CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. Your data will be linked to other financial associates.
Credit accounts are only given to Companies and not individuals.
The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at:
Experian Business Credit Reports
We reserve the right to refuse a credit account to any applicant and in such circumstances payment must be made prior to delivery of goods.
Debt Recovery And Fraud Prevention Services
Before we provide services, goods or credit to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity. These checks require us to process data about you.
The data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.
Details of the information that will be processed include, for example: company name, address, company registration number, VAT number, contact details, financial information, employment details, device identifiers including IP address and vehicle details.
We and fraud prevention agencies may also enable law enforcement agencies to access and use your data to detect, investigate and prevent crime.
We process your data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or credit you have requested.
We process your data on the basis that it is necessary in the public interest or in exercising official authority for us to prevent fraud and money laundering, and to verify identity, in order to protect ourselves and to comply with laws that apply to us.
Fraud prevention agencies can hold your data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.
Consequences of Processing
If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services or financing you have requested or we may stop providing existing services to you. A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on the details above.
Your data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.
For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.
Transfers To Third Countries
FTC Ltd currently has no reason to transfer your data to Third Countries.
Keeping in touch with you
We want to keep you up to date with information about new products, special offers and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information.
FTC Ltd will not share your information with companies outside of FTC Ltd for their marketing purposes save for FTC Ltd’s marketing & website design company mentioned above who only store information on behalf of FTC Ltd to assist with keeping in touch with you.
If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data Protection Officer to the address provided above, emailing [email protected], by calling +004401162780391, the unsubscribe link on our website or within any marketing or newsletter email. You may continue to receive mailings for a short period while your request is dealt with.
How Long We Keep Your Information
If we collect your information, the length of time we retain it is determined by several factors including the purpose for which we use that information and our obligations under other laws.
We may need your information to establish, bring or defend legal claims. For this purpose, we will always retain your information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:
the law requires us to hold your personal information for a longer period, or delete it sooner;
- you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
- we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
- in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.
What Are Your Rights
You are entitled to request the following from FTC Ltd, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk
- Right of access –to request access to your information and information about how we process it
- Right to rectification –to have your information corrected if it is inaccurate and to have incomplete information completed
- Right to erasure (also known as the Right to be Forgotten) – to have your information erased.
- Right to restriction of processing – to restrict processing of your information
- Right to data portability – to electronically move, copy or transfer your information in a standard form
- Right to object – to object to processing of your information
- Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling
If you have any general questions about your rights or want to exercise your rights please contact [email protected].
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.
This notice is designed to help you understand what cookies are, how FTC Ltd uses them and the choices you have in regards to their use.
What Are Cookies?
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.
The Cookies We Use Fall Into Four Broad Types:
Strictly Necessary Cookies
These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.
In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can’t identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you’ve been on the internet, but do help us to serve you with advertising that is more relevant to you.
Targeted Marketing Cookies
If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com
- They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.
- To personalise and improve your customer experience.
- To recognise the device that you are using.
- To record the areas of the Site that you have visited, products you have viewed and time spent browsing. FTC Ltd uses this information to help make the website more user friendly, develop our Site design and to continuously improve the quality of the service we provide.
- For re-marketing purposes to determine relevant related products to show you.
Cookies are an essential part of how our Site works, as they remember certain information about a visitor. FTC Ltd uses First Party cookies (these are placed there and used solely by FTC Ltd) and Third Party cookies (these are placed there by third parties we work with).
Are Cookies Safe?
Yes. The information stored in cookies is safe and anonymous to any external third party, and your security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/
Can I Turn Off Cookies?
To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.
For information on how to disable cookies, please consult the “Help” tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.
Details Of Our Third Party Cookies
FTC Ltd allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site.
For details of the Third Party cookies we use please see the table below. FTC Ltd is not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself.
The following Cookies are all used for Analytical and Targeting purposes.
Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.
This Cookie Notice was last updated on 22 May 2018, and further changes will be communicated by updating this notice.
Should you need to contact us please write to:
Data Protection Officer
FTC Ltd Unit 8, Elizabeth Business Park, Tigers Close, Wigston, Leicestershire, LE18 4AE or via [email protected] with the subject Security and Privacy.